





















Shipping, Customs, and Returns
Free U.S. Insured Shipping & International Shipping Details
Every order includes free insurance and free USPS First Class or UPS Ground Shipping. Of course, you can select premium options, too.
We can ship anywhere in the world that is legally permitted under U.S. law. Any customs payments, local taxes, and processing fees are the responsibility of the customer.
We generally ship products between 48 and 5 days after we receive your order. In some cases, such as with surfboards, custom orders, or custom engraved products, we will contact you within 24 hours to discuss production and shipping timing.
Return Policy
Our Refund Policy is simple. We do the right thing. We trust our customers, and if you have any issues with any of our products, we'll work with you to do what's fair.
Note that for items that are printed on demand, we may not be able to take returns unless the product is defective. Still, we'll work with you to resolve your issue fairly.
Contact craftspeople@ventanasurfboards.com to discuss your return or other issues. We approve returns within 48 hours.
Any refunds will be returned via the method and way they were paid. For instance, a credit card payment will be refunded to the same credit card; a wire transfer or electronic check will be refunded to the same account from which it came, etc. A cash payment may be refunded via Venmo, bank transfer, or PayPal.