Every order includes free insurance and free USPS First Class or UPS Ground Shipping. Of course, you can select premimum options, too.

We can ship anywhere in the world that is legally permitted under U.S. law. Any customs payments, local taxes, and processing fees are the responsibility of the customer.

We generally ship products between 12 and 48 hours after we receive your order. In some cases, such as with surfboards, custom orders, or custom engraved products, we will contact you within 24 hours to discuss production and shipping timing.

Our Refund Policy is simple. We do the right thing. We trust our customers, and if you have any issues with any of our products, we'll work with you to do what's fair.

Contact craftspeople@ventanasurfboards.com to discuss your return or other issue. We approve returns within 48 hours.

Any refunds will be returned via the method and manner in which they were paid. For instance, a credit card payment will be refunded to the same credit card; a wire transfer or electronic check will be refunded to the same account from which it came, etc. A cash payment may be refunded via Venmo, bank transfer, or PayPal.